The interface is very intuitive and easy to learn, it does not take long at all to train personnel on how to use it, and the features make it an amazing value for the price. Track, prioritize, and solve customer support tickets. Giva makes hipaa compliance very easy for our customers since the data center, hardware and software infrastructure of giva s cloud help desk software meet the very strict hipaa compliance regulations. Ive been using giva at this firm and a few years at the previous law firm i worked for. May 12, 2008 giva radically reduces the complexity of the software asaservice saas buying process by offering a vendorindependent needs assessment tool that allows companies to make a more rigorous and objective comparison of vendors based upon a prioritized list of feature requirements when buying customer service and help desk software. Giva uses hipaacompliant data encryption to ensure that all phi data in hospital and healthcare electronic health and medical records is secure. Leveraging tools for help desk management, ticket management, multichannel communication, and call center management, this cloudhosted and mobileready tool can help you streamline your operations and optimize your workflow. Announces a white paper series on purchasing it help desk and customer service cloud software. Bonus tools such as inventory hardware and software tracking, and auto alerts for common devices and features.
Your help desk or customer service system has to be flexible and adapt to the way you run. Use multiple service desks for privacy, security or when you want to isolate information from different departments or. Saas insights, software, customer service and help desk best. With a good customer support tool, you can ensure all team. Founded in 1999, giva was among the first to provide a suite of help desk and customer servicecall center applications architected for the cloud. Founded in 1999, giva was among the first to provide a suite of help desk and customer servicecall centre applications architected for the cloud. Saas insights, software, customer service and help desk best practices giva outsourced it help desk photo attribution. Giva mobile gives you our intuitive, easytouse help desk, customer servicecall centre software at your fingertips, giving you the ability to quickly resolve issues on the go, reducing costs and increasing roi. Handling user problems has been made easier with help desk software by giving you a better grip on customer issues and reducing the period taken from complaint to resolution. Customer service industry best practice whitepapers giva. The brightest silicon valley software industry usability experts and interface designers mull over the look and feel of giva s help desk and customer service ticketing system with every new release. Jan 22, 2014 as with most help desk software suites, deskero enables support agents to field questions from a variety of sources, including email, phone calls, and chat. Giva is a cloudbased it help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, selfservice portal, user. It is very easy to quickly import employees or customers into giva with the batch import wizard.
Realtime analytics or for analysing help desk trends reporting software for immediate or scheduled reports. The help desk category contains companies who design, publish andor support software designed to automate help desk, pc inventory, auditing and related operations. Helponclick vs giva 2020 feature and pricing comparison. Some help desk software companies are also releasing mobile apps, which allow agents to have full access to all of the help desks functions right from the palms of their hands. Yes, our teams have legendary fights, but all this obsessive gnashing yields help desk and customer service software that is so simply elegant. Now, with hundreds of customer driven releases, the giva service management suite delivers an intuitive, easytouse design that can be deployed in just days and requires only one hour of training. They have 69 employees specializing in customdesigned contact center solutions for companies in business services, finance, and consumer products and services. In fact, its one of a companys top priorities whether that company is a small to. That is where the hipaacompliant giva service management suite comes in, with its collection of cloudbased applications that include it help desk, customer service, knowledge base, hardware and software asset management, change management, and. Provides business cloudbased help desk solutions including applications for customer support, knowledge management, service desk, asset. Here are just a few reasons why giva could truly be the bridge to your breakout success. Before selecting giva, i tested 15 different customer service help desk saas options including, zendesk and zoho. Thousands of websites still use hesk 2 so we continue to provide. In spite of the industrys competitive nature, giva plays a major role in its customers growth and expansion projects by providing agile customer service help desk, service desk, asset management, knowledge management and it change management software.
Trakdesk is a help desk softward designed around a stremlined ticketing system and customer experience. Giva is an excellent and invaluable tool that keeps us highly productive and our customers happy. January 2017 skipper from athens regional medical center, inc. Giva mobile gives you our intuitive, easytouse help desk, customer servicecall center software at your fingertips, giving you the ability to quickly resolve issues. See how giva compares to other help desk or customer service software vendors, like bmc footprints, bmc trackit. Giva is an awardwinning provider of cloud computing saas software asaservice for the itil help desk, customer servicecall center and the service desk. That means that customer interactions across phone. Help desk software has a point of contact for customers to send their queries and a ticketing system that tracks and organizes issues for faster resolution. We enable any organization to be more reliable, flexible, and scalable. Giva s robust, fast and painless reporting quickly measures team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decisionmaking.
We are a large health care system and been using giva since 2012 and its helped us tremendously and its had a big positive impact on our customer service delivered by the it. Our reports and dashboards help you take action to increase customer retention and satisfaction. Giva provides business cloudbased help desk solutions including applications for customer support, knowledge management, service desk, asset management, and change management. Zendesk help desk software choose the best helpdesk software. Givas needs assessment tool simplifies buying help desk and. Giva builds happy customer relationships while helping to grow loyalty and revenue. However, if you need a stable help desk for legacy platforms with no mobilefriendly user interface, then hesk 2 might be for you.
It help desk industry best practice whitepapers giva. Giva s customer support software rest api easily synchronise employee databases. Help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners. Change management itil compliant workflow approval. We identify this set of core capabilities for the it help. From start ups to fortune 500 companies, customers trust giva with their customer support or help desk needs. Software advices frontrunners quadrant is focused on the north american it help desk software market. The software has sections for different professionals in the hospital or clinic and ensures everything goes smooth. Givas robust, fast and painless reportinganalyticskpis quickly measure team. Giva reduces the complexity of the software purchase process with its new series of complimentary vendorindependent white papers. The user interface is simple and straight forward, freeing up the user to focus on the help desk issues, not the help desk software.
Get a help desk tool or help desk ticketing system to manage your. Register for a live product demonstration by clicking a. An excel template can be downloaded and then imported when ever desired. Quickly measure team productivity, responsiveness and customer satisfaction. Reenya attention state and local healthcare agencies and. These include ticket management, automation suite, and reportingoptimization. All these features are instrumental in adding value to your medical set up, regardless of the size. It is typically used to manage a companys internal it, though it can also be used externally, as in the case of managed service providers.
It should be one of the top priorities whether the institution is small or gigantic. They offer voice services, help desk and web support, marketing, and virtual receptionist services. Jitbit helpdesk vs giva 2020 feature and pricing comparison. Get your copy of the leading free help desk software today. In spite of the industrys competitive nature, giva plays a major role in its customers growth and expansion projects by providing agile customer service help desk, service desk. Deploy in daystrain in 1 hour, highly customisable without programming or consultants, robust, fast and painless. See how easy it is to quickly create a ticket in givas cloud help desk software.
All usa based hospitals, healthcare organizations, affiliated industries and foreign organizations doing business in the usa are required by law to meet the regulations of the health insurance portability and accountability act hipaa. Helponclick live chat is used by small and medium seized companies from all over the world. It will help you with the problems like too many tickets without priority, opening of wrong tickets by the endusers, and long resolution times. Help desk software with powerful ai assistant zoho desk. For two decades, giva has been offering its cloud software service management suite at an affordable price, with options that can accommodate teams, small and medium businesses and large enterprises. Help desk software is a strong base for a wellorganized help desk. The giva support staff always provides intelligent and informative responses in a professional and timely manner. Xact is a telecommunications company, founded in 1998 and located in orlando, fla. Watch our ehelpdesk virtual demos and discover the giva difference for yourself. Were a busy help desk, and giva gives us a fantastic tool for tracking issues, as well as escalatingcommunicating among the various groups in the it department. Jun 18, 2019 giva s customizable home page dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics. Youre very busy and dont have the time to figure out all the right metrics and kpis for your organisation and then specify and program the reports, or wade through the 100s of report templates.
Help desk software enables support agents to track, prioritize, and solve customer support tickets. I supervise a large group of level 1 help desk people at a large and very busy law firm. Giva s customizable home page dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics. A webnative help desk software solution to support business operations in offices including new york, chicago, tokyo, sydney, and other major cities in europe and asia exceptional easeofuse and giva easy three click reporting that provides trend analysis to help improve service and support worldwide. Dec 05, 2019 help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners.
The giva support staff always provides intelligent and informative responses in a. Mozzie is secure, extremely reliable and ultrafast. Zendesk works for businesses of all sizes and shapes. With the help of capterra, learn about giva, its features, pricing information, popular comparisons to other help desk products and more. Giva prezzi, recensioni, informazioni capterra italia 2020. Help desk software solution for ticket management and automation with email integration, customizable self service portals, and reporting included. Reenya attention state and local healthcare agencies and hospitals. How to get senior leaders on board with purchasing new it help desk and customer service software 5 pitfalls to avoid when buying cloud software customer escalations why you should reward customers who complain a stepbystep guide to choosing help desk software ways to develop your companys help desk best practices. Giva also provides the most value by offering an asset management module included with the cost of their help desk software while other help desk providers charge you per asset. Flexibility, speed and ease of use are what make this software the premier application for a web based helpdesk. Can run reports and delegate work, and add features where available.
Service desks are unique and independent instances of giva which can be configured for any department such as information technology, customer service, facilities, marketing, research, etc. Visual reporting, management dashboards and an intuitive design, make the giva service management suite very powerful and at the same time very easy to use. A place for your customers to interact with your help desk. Giva is an award winning provider of saas software asaservice webbased itil help desk, customer servicecall center and service desk cloud based computing services. In todays era of concern about data security and privacy, giva is committed to the asia pacific region by providing servers physically located in the asia pacific region, hosting our cloud help desk and customer service suite with data centres in sydney, australia and singapore. A great help desk is at the heart of great customer support. When your support team needs to interact with multiple teams like finance, sales and marketing, there tends to be a lot of data and even more confusion. It is a good, stable, basic help desk software application that is not overburdened with complex configuration and setup. Saas insights, software, customer service and help desk.
Top 70 order processing services may 2020 the manifest. Measure help desk productivity surveys, service level agreements, and key performance indicators. In my opinion, it excels when being extensible with a good api. Help desk software automates customer services in diverse ways. It is localized to over 20 languages, and it can be implemented into any website. Giva s visual reporting tools, management dashboards and intuitive design, make it very powerful and at the same time very easyto use.
Givas intuitive interface allows you to easily manage. Zendesk is a fullyintegrated customer support software designed to cater to the needs of all business sizes and types. Giva compared to other help deskcustomer service software. Most users should download the latest activelydeveloped hesk release.
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